PRIVACY POLICY

Last updated: 12/30/2024

Introduction

- Overview of the policy’s purpose and its effective date.

At GoTECQ, we understand the importance of your privacy. This Privacy Policy outlines the types of information we collect from you and how we use it to provide our services. We also explain the choices you have regarding the use of your personal and health information, and the steps we take to protect it. We encourage you to review this Privacy Policy carefully to understand how your data is handled and safeguarded.

Information Collection

- Details on what types of information are collected (e.g., personal data, usage data).

Personal Data

When you interact with our services, we may request personal details that can be used to identify or contact you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Address (including State, ZIP/Postal code, and City)
  

Usage Data

We automatically collect usage data when you use our services. This may include information such as:

• Your device’s IP address
• Browser type and version
• Pages visited, time and date of visits, and time spent on pages
• Device identifiers and diagnostic data
• When accessing via mobile, we may also collect your device type, mobile operating system, mobile browser, and unique device identifiers.

This information helps us analyze user behavior and improve our services.

How we collect your information (Tracking Technologies and Cookies)

Cookies can be categorized as either 'Persistent' or 'Session' cookies. Persistent cookies remain on your device even when offline, while session cookies are automatically deleted once you close your browser.

We use both types for specific purposes, which include:

• Essential Cookies (Session Cookies - Managed by Us): These cookies are essential for the website to function, allowing access to services, verifying your identity, and preventing unauthorized account use. Without them, certain services cannot function properly.

• Cookies Policy/Notice Acceptance Cookies (Persistent Cookies - Managed by Us): These cookies store your consent preferences regarding the use of cookies, ensuring you aren’t asked to set them again on future visits.

• Functionality Cookies (Persistent Cookies - Managed by Us): These cookies remember your preferences, such as language or login details, to offer a more personalized experience and prevent re-entering them on each visit.

• Tracking and Performance Cookies (Persistent Cookies, managed by third parties): These gather data on how visitors interact with the website, such as pages visited and time spent. This information, often linked to an anonymous identifier, can be used to analyze website traffic, test new features, and improve the overall user experience.

Use of Information

- Explanation of how the collected information is used (e.g., to provide services, for communication).

We use the information we collect for:

• Service Provision and Maintenance: We use your Personal Data to provide and maintain our Service, including monitoring its usage and ensuring its proper functioning.

• Account Management: Your Personal Data helps manage your registration as a user, providing access to different functionalities of the Service available to registered users.

• Contract Performance: We use your data for the development, compliance, and fulfillment of contracts related to the services you have engaged with through the agreement.

• Communication: We may contact you via email, phone, SMS, or other electronic means such as push notifications to inform you about updates, security changes, and other relevant information about our services.

• Information and Updates: We provide news, special offers, and general information about services similar to those you have previously engaged in or inquired about, unless you choose not to receive such updates.

• Request Management: Your data helps us attend to and manage any requests you make to us.

• Business Transfers: We may engage in business transactions such as mergers, reorganizations, or asset transfers, where your Personal Data may be included among the assets transferred.

• Data Analysis and Improvement: Your information is also used for various purposes including data analysis, identifying usage trends, evaluating the effectiveness of our campaigns, and enhancing our services and user experience.

• Business Evaluation and Improvement: We use data to evaluate and improve our business operations, develop new services, manage communications, and ensure the quality of customer service.

• Customer Support: We provide support and respond to your inquiries, requests, and comments.

• Fraud Prevention: Your data helps us protect against, identify, and prevent fraud and other illegal activities.

• Legal Compliance: We comply with legal requirements and cooperate with law enforcement as needed, responding to legal requests such as court orders and subpoenas.

• Legal Claims: We use your information to establish, exercise, and defend legal claims and monitor compliance with our policies.

• System Administration: Data is used for systems administration and troubleshooting purposes related to the Site.

Information Sharing

- Information on whether and how data is shared with third parties.

• We may share your personal information with third parties under various circumstances. Primarily, we may share data with service providers who assist us in monitoring, analyzing, and administering our services. This includes tasks like website management, technical support, and contacting you when necessary. In situations involving business transfers, such as mergers, sales of company assets, or acquisitions, your personal information may be shared or transferred during negotiations or in connection with these events.

• We also share information with affiliates, including our parent company, subsidiaries, joint ventures, and other entities under common control, ensuring that these affiliates honor our privacy policy. Business partners may also receive your information to offer specific products, services, or promotions that align with our relationship.

• For legal compliance, we may disclose your data in response to court orders, subpoenas, or when necessary to comply with laws. This could include situations involving investigations, legal claims, or emergency scenarios. In addition, aggregate data that doesn't identify you personally may be shared with third parties for purposes like marketing analysis or reporting.

• During corporate transactions, such as mergers or asset sales, your data may be transferred to the acquiring company. Additionally, third parties who provide business support, such as IT services or payment processors may have access to your information, with safeguards in place to protect it. 

• Finally, we may share information to enforce our terms of use, ensure safety and security, and prevent fraud.

Data Security

- Description of measures taken to protect the data.

We limit access to your personal information to authorized individuals and work to maintain its confidentiality. Whether you're interacting with us online or in person, we strive to protect your data, but we cannot guarantee the absolute security of any information you transmit to us.. No method of electronic transmission or storage is completely secure, and there is always some risk that unauthorized parties may bypass our security systems or intercept data transmitted over the Internet. 

Your information will be retained as long as your account is active or as needed for the services we provide. While you can request the removal of your personal information, and we will comply to the best of our ability, it may not be technically possible to erase every record. Additionally, we retain information as necessary to meet legal requirements, resolve disputes, and enforce agreements. Although we take precautions to protect your data, we cannot offer absolute guarantees of its security or confidentiality.

Children’s Privacy

- Policies regarding the collection of data from minors (if applicable).

We are committed to protecting children's privacy and do not knowingly collect personal information from anyone under the age of 13. Our services are intended for members of all ages, but no one under 13 may provide personal data. If we discover that personal data has been collected from a child without parental consent, we will take steps to delete the information. Parents or guardians are responsible for supervising minors’ use of our services and ensuring the accuracy and security of any information provided on their behalf.

Your Choices/Rights

- Information on user rights and options regarding their data (e.g., access, correction).

• Users are granted specific rights regarding their personal information. These include the right to be notified about the types of personal data collected and its purposes, as well as to request details about how it is used, shared, or sold. Upon such a request, we will disclose the categories of data, sources, purposes, and third parties involved.

• Users can also opt out of the sale of their personal data and request the deletion of their information, except where retention is necessary for reasons such as legal compliance, transaction completion, or security. Additionally, users can correct inaccurate data, and we will take reasonable steps to address these requests. Sensitive personal information will only be used for necessary services, and its use can be limited upon request.

• We will delete personal information from active databases when requested, although complete removal may not always be possible due to technical or legal reasons. Users will not face discrimination, such as denial of services or different pricing, for exercising their privacy rights.

Changes to the Policy

- How changes to the privacy policy will be communicated.

We may update our Privacy Policy from time to time. Any changes will be effective once posted on this page, and we will notify you via email or a prominent notice on our service if the changes are significant. The "Last updated" date will be revised accordingly. By continuing to use our services after changes are made, you agree to the updated policy. We encourage you to review the Privacy Policy periodically for any updates.

 

Contact Information

- Details on how to contact the company for questions or concerns about the privacy policy.

If you have any questions about these Terms and Conditions, You can contact us:

• By email: info@gotecq.com

• By phone number: (+84) 888 674 366